Passenger rights promoted by Canadian Transportation Agency ruling
Wednesday July 4th 2012 - montrealgazette.com
A recent decision by the Canadian Transportation Agency will mean that passengers travelling on the country’s major airlines will soon have more options when their flights are overbooked, cancelled or delayed.
The ruling increases the rights of passengers travelling with Air Canada, WestJet and Air Transat, and means that if their air travel plans are disrupted, they can now choose whether they prefer a refund or want to be rebooked.
In some cases, the airlines must rebook passengers on the first available flight – even if that is with a competing company. And if the passenger decides to no longer travel after a flight is overbooked or cancelled, they will be entitled to a return flight home, free of charge, and a full refund of the ticket price.
Did you know?
The first non-stop flight from Canada to England took place in August 1934 in a D.H.84 Dragon. Captains Len Reid and James Richard Ayling took off from Wasaga Beach, Ont., and landed near London, England, the next day. The journey took 30 hours and 50 minutes.