By Lisa Gordon | October 31, 2016 Estimated reading time 2 minutes, 24 seconds.
Bombardier announced at NBAA 2016 in Orlando, Fla., that it will be hiring close to 200 skilled technicians and project managers as it focuses on completing a rapid expansion of its service centre network.
“We’re very excited about this expansion of the network; it means even better support for our operators out there,” said Jean-Christophe Gallagher, Bombardier’s vice-president and general manager of customer experience.
The OEM is also adding two more mobile service trucks to its network, which currently includes 15 vehicles stationed in the U.S. and Europe. The two new trucks will cover the area around Scottsdale, Ariz., and southern California.
To service its U.K. customers, Bombardier is building a wholly-owned service centre at London’s Biggin Hill Airport, scheduled to open later this year. The Fort Lauderdale location is scheduled for major expansion, while another facility is planned for Tianjin, China. That location will serve Asian customers in cooperation with Bombardier’s Singapore service centre.
“This is the next step for us in terms of being well established in the Asian region and getting ready for the growth that will happen,” said Gallagher.
He added that Bombardier is also focusing on bringing innovative technologies to its existing fleet, including the introduction of Ka band technology to all Global aircraft customers, both new and retrofit.
“At the same time, we realize our customers are expecting more and more support at the touch of a button,” continued Gallagher. “We’ve made significant investments into new mobile technologies.”
For example, the company’s CIC Portal [in beta testing now] will allow Bombardier customers to order parts online, access support, perform enhanced document searches and more, all through a multi-device interface.
“The tools we have would bring all the knowledge and expertise of Bombardier together at the customer’s fingertips,” said Andy Nureddin, vice-president of customer support and training at Bombardier.
