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With an ongoing focus on worldwide fleet management and customer-focused support, Eagle Copters has announced the appointment of Wesley (Wes) Semeniuk to the role of customer service manager (CSM).
With more than 10 years’ experience at Eagle, Semeniuk has advanced his career from an apprentice aircraft maintenance engineer to, most recently, maintenance lead hand. His tenure, extensive knowledge of Bell Medium aircraft, and natural ability to professionally interface with customers made him the ideal choice to fill the important CSM role.
Craig Swayne, the former customer support manager at Eagle’s head office in Calgary, Alta., has relocated to Coffs Harbour, Australia, where he will fill a similar position, heading up project planning, sales and customer support for the growing market in Australasia.
“Wes’ transition from the floor maintenance environment to the role of customer support will be an easy, smooth transition,” said Swayne. “His extensive knowledge of Bell aircraft and his dynamic personality will ensure our customers feel 100 percent supported at all times.”
Semeniuk has been hands-on in the maintenance of countless Bell Medium repairs, upgrades and conversions, including the signature Eagle Single. “Transitioning into the CSM role, and filling Craig’s shoes, is a responsibility that I look forward to,” said Semeniuk. “I invite every Eagle client to call on me just as they did with Craig.”
Headquartered in Calgary, Alta., Eagle has been providing complete fleet management support to operators since 1975. Historically specializing in Bell Medium utility helicopters, Eagle has successfully transitioned from a small, family business to a global team of experts, with a network of affiliates in North America, South America, and Australia across multiple original equipment manufacturer platforms.
Eagle’s vision to be the global leader in helicopter fleet management includes a full suite of solutions in sales and leasing, expedited parts shipping, maintenance, repair and overhaul, airframe upgrades, logistics, customization and digital audio control systems.
