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Viking Air Limited has announced that it is consolidating its Viking Global Customer Support (VGCS) and Amphibious Aircraft divisions into a single Viking Customer Service and Product Support strategic business unit.
This transition is currently underway, with the goal to have most changes incorporated by May 2018 and the full transition completed by the end of 2018.
The newly formed business unit will be located in Calgary, Alta., where Viking’s global distribution facility is undergoing renovations to incorporate and enhance the dedicated customer service and product support team.
Under the direction of Gregory Davis, vice-president of customer service and product support, a new organization structure has been functionally designed to sustain and increase service levels over the coming months.
Viking’s aftermarket support organization will have dedicated engineering, supply chain, technical support, and customer service teams focused on supporting customers.
In the new role of customer service manager, Cassandra Suchoszek will be accountable for specific fleet requirements and operational needs.
Any changes arising from this transition that directly affect a customer’s business will be communicated by Suchoszek’s team in the coming weeks in an effort to provide customers with full transparency on Viking’s progress.
“Viking is working diligently to provide you with new service offerings, optimized customer interfaces, and improved customer outreach,” the company said in a statement. “We are confident these initiatives will further the success of our customers’ operations.”
