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Viking Air Limited of Victoria, B.C., and the Fuerza Aerea del Peru (FAP) have entered the second year of a multi-year contract under Viking’s Maintenance Plus (M+) Program for the comprehensive support of 12 Twin Otter Series 400 aircraft operated by the FAP in the Amazonian region of north-east Peru.
The FAP’s M+ program was specifically designed in conjunction with the FAP as a single contract instrument for providing operators with budget predictability, a streamlined procurement process for continuous flow of factory spares, up-to-date technical publications, seamless on-site technical training and support, and all the necessary tools required to monitor upcoming maintenance events.
The M+ program has become the perfect mechanism for the FAP to maintain spare part stock levels and manage external repair and overhaul vendors with minimal bureaucracy, helping the organization to maximize utilization of their Series 400 Twin Otter fleet.
Within the first year under the M+ program, the FAP’s dispatch reliability rates have significantly increased, enabling them to reach their annual flight hour targets.
“As the OEM, Viking is continually improving and evolving our customer support offerings to provide the most efficient and advanced services to our customers,” said Gregory Davis, Viking’s vice-president of customer service and product support.
“The M+ program is an excellent example of Viking’s focus on customer service, and we’re proud to continue providing this comprehensive support to the FAP.”
The FAP’s 12 Twin Otter Series 400 aircraft purchase is Viking’s largest single-customer order of new production aircraft to date.
FAP’s aircraft were delivered between 2011 and 2014, and are configured with land gear and floats for providing infrastructure support and medevac services to remote communities, as well as being used for military missions such as environmental monitoring and troop transportation in inaccessible areas of Peru.
