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Viking Air Limited of Victoria, B.C., and the Fuerza Aerea del Peru (FAP) have renewed their comprehensive Twin Otter Series 400 aircraft support contract originally initiated in 2016 for a further five years under Viking’s Maintenance Plus (M+) Program. The FAP operates 12 Series 400 Twin Otters that provide civil protection, environmental monitoring, critical infrastructure support and emergency medevac services in the remote Amazonian regions of northeast Peru.
Viking specifically developed the M+ program to meet FAP’s requirements for a single-contract instrument that provides budget predictability, a streamlined procurement process for continuous flow of factory-new spare parts, up-to-date technical publications, on-site technical training, and digital tools for monitoring scheduled maintenance events.
Since implementing the initial performance-based logistics (PBL) support contract in 2016, Viking’s M+ program has helped the FAP maintain spare part inventory levels with minimal bureaucracy, maximize its Series 400 Twin Otter fleet utilization, and increase dispatch reliability rates to further enable the organization’s critical operational and training requirements.
“As the OEM for the De Havilland Twin Otter, we are continuously evolving our customer support offerings to help operators manage their fleets with safety and efficiency in mind,” said Gregory Davis, Viking’s vice-president, Customer Service and Product Support. “Our Maintenance Plus program is one example of how we work with customers to understand their needs and develop custom support services to suit them. We are proud to continue providing this comprehensive service to the FAP.”
