Air Canada provides update on Hurricane Irma

With the passage of Hurricane Irma, Air Canada is resuming normal operations to affected destinations. Full service to Florida will begin on Wednesday, Sept. 13 and regularly scheduled flights have started to operate to most Caribbean destinations.

We continue to monitor the situation to assess where additional capacity or flights may be required and our intent is to accommodate all customers wishing to travel. Additionally, a goodwill policy remains in effect for customers to delay or change flights without charge.

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Florida

Preparations are underway to resume our full schedule to Florida on Sept. 13. (An Air Canada Express flight will operate to Jacksonville, Fla. on Sept. 12). This includes service to Miami, Orlando, Fort Lauderdale, Tampa and the next regularly scheduled flights to Fort Myers on Friday, Sept. 15, and Sarasota, on Saturday, Sept. 16.

Customers are advised that aircraft are very full on outgoing flights from Florida and, while Air Canada is adding additional capacity, space may be limited initially. However, Air Canada is committed to add extra capacity in order to transport customers who wish to travel.

Cuba

Air Canada is resuming service to Havana Wednesday, Sept. 13. Other destinations in Cuba remain cancelled with plans to resume services to most destinations in the coming days, subject to the safety and security of airports and infrastructure. The airports serving Cayo Coco and Santa Clara are presently closed until Sept. 25, 2017.

Other Caribbean

Air Canada and Air Canada Rouge have resumed scheduled service to other destinations in the Caribbean.  This includes the Dominican Republic and Guadeloupe since Saturday, Sept. 9, and to Martinique, Haiti, Jamaica and Turks and Caicos since Sunday Sept. 10.  Other flights that were disrupted in the Caribbean will resume as regularly scheduled.

In response to Hurricane Irma:

Since Sept. 5, Air Canada has operated a total of 30 additional flights, as well as larger aircraft with more seats, to bring over 7,000 customers home early from the affected areas including Antigua, Cuba, Turks and Caicos, Haiti, Dominican Republic and Florida.

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Air Canada has implemented a goodwill policy for customers whose itinerary includes a flight impacted by the path of the hurricane.

If your travel is affected, you may contact Air Canada Reservations  to change your flight to another date free of charge. If you purchased your ticket with Air Canada Vacations, please contact them directly. Details and a list of airports impacted are available on aircanada.com.

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