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For the second year in a row, Air Transat has taken the title of world’s best leisure airline at the Skytrax World Airline Awards presentation ceremony, held at the 53rd International Paris Air Show.
“It’s a very great honour to once again receive this recognition from our customers, who appreciate our overall service. Their participation in the most prestigious international survey on airlines really shows their satisfaction with us,” said Annick Guérard, chief operating officer, Transat. “This choice by passengers is an acknowledgement of the efforts of our personnel who, day after day, devote all of their energy and passion to providing our passengers with a memorable travel experience from the moment they begin dreaming of their vacation. I want to thank our 5,000 employees for their amazing work and their great professionalism.”
The World Airline Awards were created in 1999 when Skytrax launched its first global airline passenger satisfaction survey. The survey collects travellers’ opinions on 300 airlines over a nine-month period and in 100 countries. Airlines are ranked according to about 40 criteria, from check-in and boarding to staff service and seat comfort, cleanliness and in-flight entertainment. This year’s survey polled over 21 million passengers worldwide.