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Innovation and customer experience are the key success factors for Air Creebec. The company is constantly looking for creative ideas to improve services and customer satisfaction. However, despite the efforts made to provide air services between Timmins, Ont., and Rouyn-Noranda, Que., to Montreal, Air Creebec must suspend these flights during the summer season, as of May 24, due to low passenger loads.
“We had participated in the regional air transport summit and all the exchanges resulting from the UMQ’s (Union of Quebec Municipalities’) regional air transport initiatives, united with the statements of the CCIRN [Rouyn-Noranda Chamber of Commerce and Industry] and the city of Rouyn-Noranda, seduced us. We thought that the creation of new two-way daily round-trips between Timmins, Rouyn-Noranda and Montreal, at a fair price, would have been able to meet passenger demands,” explained Matthew A. Happyjack, Air Creebec president and chief executive officer.
The airline said it will re-evaluate the route in the fall.
