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The Vancouver International Airport (YVR) was voted Best Airport in North America for the eighth consecutive year at the Skytrax World Airport Awards. Recognized as the global benchmark of airport excellence, the awards were voted on by 13.8 million passengers worldwide.
YVR is the first and only airport to receive this top accolade for eight consecutive years.
“This impressive accomplishment is shared with the 23,000 people who work and volunteer at YVR as well as our amazing community, passengers and partners. On behalf of YVR, I thank you and offer you a big congratulations!” said Craig Richmond, president and CEO, Vancouver Airport Authority. “I am so proud of the YVR team for breaking our own record of most consecutive wins. This is particularly meaningful this year as we saw 22.3 million passengers come through our terminal–two million additional passengers from the year before.”
The Best Airport in North America award showcases the strength of the Canadian airport system, which enables innovation and the pursuit of excellence in overall airport operations and the passenger experience. All revenues generated at YVR are reinvested back into operations, maintenance and future projects.
Vancouver Airport Authority, YVR’s managing organization, is committed to creating an airport that British Columbia can be proud of: a premier global gateway, local economic generator and community contributor.
More than 13.8 million passenger surveys were conducted in 550 airports around the world. The survey measures 39 elements in the airport travel experience ranging from check-in to security and border clearance processes, comfort, efficiency, signage, transportation availability, passenger amenities and friendliness. This is the world’s largest independent airport customer satisfaction survey.
YVR was voted in the top three for Best Airport Staff Service in North America.
